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| Week Day |
Time Open |
Time Close |
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| Sunday |
9:00 AM |
7:00 PM
| Open |
| Monday |
9:00 AM |
7:00 PM
| Open |
| Tuesday |
9:00 AM |
7:00 PM
| Open |
| Wednesday |
9:00 AM |
7:00 PM
| Open |
| Thursday |
9:00 AM |
7:00 PM
| Open |
| Friday |
9:00 AM |
7:00 PM
| Open |
| Saturday |
9:00 AM |
7:00 PM
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Services offered: Click "Schedule >>" to make an appointment.
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Professional Certification:
Associate of Science in Computer Information Systems
Professional Resume:
2422 Southmore Blvd #3, Houston
Texas 77004
713-485-0864
ssamuelbutler@gmail.com
www.wefixpcsforless.webs.com
OBJECTIVE
Seeking a position to utilize my training and technical background.
EDUCATION
Computer Information Systems, Associate of Science August 2000 ? December 2003
Remington College of Technology, New Orleans, LA
GPA 3.9
Studies focused in advanced hardware and software support for Microsoft Windows systems.
EXPERIENCE
Sam?s PC Repair October 2008-Dec. 2009
Houston Texas
www.wix.com/destini1/Your-Next-Step-PC-Repair
Assisted my customers with both advanced hardware and software issues.
Created small home and office networks with both wired and wireless connections
Built custom computers to my customer?s standards and specification.
Initiated a multi-faceted marketing campaign that raised sales revenue 72%
Operated successfully for over a year with growth in each quarter
I.T. Support Analyst May 2008 ? October 2008
Halliburton, Houston Texas
Provided excellent customer support via telephone to troubleshoot advanced hardware and software issues
Remotely connected to hundreds of Halliburton employees across the world by using Windows Remote Assistance and Windows Net meeting.
Tracked individual calls and issues daily in the Peregrine ticketing system and maintained a fast resolution time.
Shared monitoring time of the functional email address for the IT Service Center ensuring that all emailed technical issues were handled within the 30 minute time restriction set by management.
Customer Support Specialist
December 2007 ? March 2008
Convergys, Houston, Texas
Explained in detail how streaming television services worked to ensure the customer has a good understanding of our product.
Used my advanced troubleshooting skills to resolve issues ranging from wireless connectivity to issues with using the digital video recorder.
Assisted AT&T customers with the set up and configuration of their email management software (Microsoft Outlook, Windows Mail, Mozilla Thunderbird).
Electronics Manager June 2006 ? November 2007
Target, Houston, Texas
Promoted from Customer Service Representative to Electronics Manager in 3 months.
Organized the daily, monthly and weekly goals in the Electronics department to drive sales and enhance productivity.
Provided excellent customer service to raise sales and to deter shoplifting.
Electronics department received the Best of the Store award on two inspections conducted by the Vice President of the company.
Owner/ Manager March 2002 ? August 2005
Mr. Fix It, New Orleans, Louisiana
Provided advanced hardware and software training to my employees for them to provide excellent technical support to our customer base.
Taught a monthly beginners course for Windows XP to older neighborhood residents that were still in the workforce.
Assisted customers with a multitude of computer related issues ranging from the setup and configuration of new computers to the complete building of custom computer systems.
Maintained a very aggressive marketing strategy that resulted in a substantial raise in business from the local community.
Aviation Administration/ IT Specialist
June 1998 ? March 2002
U.S. Navy, Whidbey Island, WA
Promoted to Petty Officer Second Class in two years.
Acted as Central Technical Publication Librarian in control of 2100 technical manuals.
Updated and maintained the squadrons? computer database by running daily backups of the system to ensure data security.
Supervised the department in charge of auditing all of the technical manuals on the base for updated accuracy of safety procedures.
ACTIVITIES & AWARDS
Naval Humanitarian Award ? Awarded for helping hurricane evacuees to shelter from hurricane Mitch ? 1998.
N\A
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