Professional Certification:
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Professional Resume:
Professional Experience
Business Operations
Operations manager for Equinox Fitness New York flagship club with 4,600 members and over $17 million in annual revenue.
Assisted department heads in achieving revenue goals by focusing on opportunities for improvement as identified by company P&L, daily management reports and customer feedback.
Owner/operator of five multi-family commercial properties overseeing all property management and tenant leasing activities.
Drove unit growth of real estate portfolio by 800% within three years.
Problem Solving
Designed business strategies and systems to anticipate and overcome customer service, employee training and marketing challenges.
Consistently resolved customer concerns and complaints in a professional, friendly manner.
Presented solution strategies and proposals to executive team for review and implementation.
Team Leadership
Supervised 170 team members across nine departments, including sourcing new talent, providing ongoing training and responding with corrective action as needed.
Developed a highly motivated staff by helping team members maximize their potential, fulfillment and productivity in their given roles.
Led marketing and outreach planning sessions for membership sales department.
Sales and Marketing Communications
Developed lead generation strategies and collateral for private clients across several service industries including international corporate translation, commercial real estate, executive recruiting and nonprofit fundraising.
Authored The Lead Ladder-Turn Strangers into Clients, One Step at a Time (McGraw-Hill, 2006).
Published top-selling instructional material and marketing systems for real estate professionals sold through the National Association of Realtors.
Built client roster through consultative lead generation and sales activities.
Employment History
Operations Manager/AGM, Equinox Fitness; New York, NY ? October 2008-October 2009
Marketing Communications Consultant; New York, NY ? 2003-2008
Commercial Real Estate Owner/Operator; San Diego, CA ? 1998-2004
Owner, A New Level Fitness; San Diego, CA ? 1995-1998
Company Description:
Whether you need help for something as simple as house sitting or as important as managing your valuable time, I?m here to make it happen. As a professional problem solver, here are just some of the ways I can help make your life a lot easier?
House sitting, including taking care of your dogs and kittens and fish and whatever other critters you happen to love.
Running errands and shopping for the stuff you need but don?t have the time to go get.
Organizing your home, office, home office. Believe me, you?ll feel better once you can see the top of your desk again.
Assisting with events and projects to help you get a lot more done in less time.
Help you plan, create, write and manage marketing campaigns (Google Adwords, blog content, email newsletters, trade shows, web copy?) for your small business or professional service.
Make it easier for you to manage your rental properties, household(s) or business by taking care of important day-to-day tasks, freeing you to make the most efficient use of your valuable time.
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