M3 Communications San Pedro, CA

Michael G. Edwards *2122 W. Willard St. # R14 Long Beach, CA 90810 * Cell Phone 323-378-8819

medwards@m3communications.net

Skills Summary:

Microsoft OS (2000, 2003 Server, 2000, XP, Vista)
Microsoft Exchange
Active Directory
Management and troubleshooting of networks
Technical support
Data back-ups and recovery
Resolve end users HW/SW problems
Basic Cisco router and switch configuration
Manage and prioritize daily work
Excellent customer service
Able to work well unsupervised
Dedicated to highest quality of work
Strong research and problem-solving skills

Experience:

M3 Communications, Long Beach, CA

01/09- Present

Systems Consultant

Consult with clients on repairs and or upgrades on networks and computers

Provided technical assistance to clients
Increased operational productivity of clients network

Maintained the integrity and security of network

U.S. VETS, Las Vegas, NV

03/06-02/07

Technical Support Rep/Career Counselor

Promoted to be responsible for Windows Server 2003 network
Maintained excellent communication with IT Manager on all tasks and projects
Coordinated with clients on job searches, resume’ preparation and interview techniques

Met with clients on a weekly basis to discuss any achievements, progress or difficulties while in the program

Cantwell-Anderson, Long Beach, CA

08/04-03/06

Technical Support/Office Assistant

Provided troubleshooting and upgrades for Server and workstations
Demonstrated ability to satisfy users with problem solutions
Accountable for over 200 clients' Internet, cable and phone services

Maintained accurate AP/AR accounts for the company's Accounting Dept

U.S. VETS, (AmeriCorps) Inglewood, CA

11/02-08/04

Technical Support Rep

Responsible for building, configuring, troubleshooting and repairing desktops, laptops and servers

Proven expertise in supporting and troubleshooting hardware, software and networking issues

Set up and verify daily backup of server systems with VERITAS

Set-up network users account in Active Directory with appropriate security permissions

Education:

Rancho High School, Las Vegas, NV

Company Description:

M3 Communications is a full-service IT solutions provider. As we constantly analyze the IT industry, we see the whole spectrum of this industry is changing rapidly. That is why we are always up to date on the latest advancements in hardware and software. We provide our clients with excellent customer service from the most experienced technical force in the industry. We also bundle our services with sales of servers,routers,firewalls and software. With M3 Communications you have a remote and/or on-site IT department.