Professional Certification:
N\A
Professional Resume:
Joule Middleton
Experience
Activision, Inc., Santa Monica, CA
October 2005 – September 2008
Burn Room Supervisor
Establish and maintain a central burn and data transfer service, manage Burn Room staff, keep equipment in working condition, provide media and hardware purchase recommendations.
Activision, Inc., Santa Monica, CA
January 2002 - September 2005
PC Technician
Hardware repair, maintenance and upgrades. Multiple OS/Language installation. Help Desk duties, phone/email customer/internal support; software/OS troubleshooting and support.
NextCard, Inc., San Francisco, CA
October 2000 - January 2002
Application Support Engineer
Responsible for maintaining website and internal network accessibility. Close to 70% of work was performed remotely. Environment was a mixture of Unix and Windows platforms.
Education
University of Southern California, Los Angeles, CA
Computer Science: Aug 1991 - Dec 1994; Areas of study: Computer Science, Exercise Science
Computer Skills
Support Capability: Operating Systems (DOS; Windows: 3.11, 95, 98/SE, Millennium, 2000/Pro/Server, XP, 2003 Server, Vista, 7; Mac OSX; Linux)
Mastery of game authoring procedures on all Microsoft, Nintendo and Sony gaming platforms (current and next-gen)
Applications: Remedy, DevTrack, Kronos Workforce Central, PCAnywhere, VNC, Twitter, Facebook, Myspace, VMWare, MS Office (all modules), Antivirus applications, Ghost, Adobe Premiere, Digidelivery, DoubleTake, FTP, Nero, Roxio, Toast and most CD/DVD/Blu-ray burn software. Console gaming-specific: PS3Gen, CDVDGen, RVT-R Writer, IS-Nitro Writer, XBox/X360 Game authoring tool.
Hardware: PDAs, mobile and desktop systems, servers, copiers, faxes, scanners, barcode equipment, digital cameras, printers, routers, high-volume media duplication equipment (CD/DVD/BD-R) and game console debug units.
Company Description:
I have spent the past 8 years working at a prominent video game publisher, first in the IT/HelpDesk department, then in the Build Mastering Lab. I would like to help people resolve computer problems.
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