Professional Certification:
A+ certificate
Some Dell certs
Professional Resume:
My resume (with references) is below, and also at www.zenarrow.com
JOHN HECHTMAN / jhecht@ix.netcom.com
Home: 212-586-4633 / Service: 212-459-4323
410 West 46th St. #3C, New York, NY 10036
Website: www.zenarrow.com
COMPUTER & AUDIO TECHNICIAN / AUDIO ENGINEER
* 12+ years of experience in computer support, both currently
as a computer tech, and previously, as part of my audio tech
duties. Have supported Windows / DOS / Macintosh / OS-10
based equipment. Computer literate in Windows / Macintosh /
DOS. Build PC's as a hobby. Studying Linux (Debian distro,
KDE & Gnome desktops).
* CompTIA A+ computer certification. Dell certification on specific
models. Ranked in top of class by A+ instructor. A+ certification
covers the core knowledge of both hardware and software,
including DOS, Win NT/95/98/2K, TCP/IP, networking, configuration,
and more.
* Proficient with a broad variety of software, including MS Word,
MS Excel, Internet Explorer, Netscape, Mozilla, Outlook,
Outlook Express, Evolution (Ximian), Kmail, Word Perfect,
Photoshop, Illustrator, Streamline, Vectorworks (3D CAD).
Learning MS Front Page (have own website), AutoCAD,
Samplitude, more.
* Strong team player with excellent communication skills, both
written and verbal. Ability to function well in high-pressure
situations. Good rapport with co-workers and clients.
Articulate technical writer with writing samples available on
request.
* Decades of experience in all aspects of the audio industry,
including record, radio, theater, and AV production /
presentation.
* World class wireman / audio studio designer with many
installations in the New York area. References from studio
owners available on request.
* Skilled metal and woodworker with all common hand / power /
machine tools.
TECHNICAL EXPERIENCE
COMPUTERREPAIR.COM Aug 2004 - present
CLB GLOBAL SOURCING Jun 2004 - present
NORTHBOUND LLC Jun 2004 - present
Field service technician
Per-diem field service, moves/adds/changes, trouble-shooting,
and repair for a variety of clients. These include Standard &
Poor's, Sarcom Inc., The Healthy Advice Network, and
others. Work includes network trouble-shooting, re-imaging
computers, tracing wiring problems, field service of computers,
network (and other) configuration of workstations. Travel to
all boroughs of New York City to work at client locations.
GETRONICS INC./ DELL Jun 2003 - Jun 2004
Installer 1
Field service tech, supported the 250,000+ computers owned
by the NYC Department Of Education. Worked on all types of
equipment, and traveled throughout the five boroughs.
Worked on Wintel computers from Win 95 to Win XP Pro, and
Macintosh from OS 8 to X.
Saved Getronics from multiple Workman's Compensation
lawsuits, by bringing in my own tools, and bracing many lateral
filing cabinets. The cabinets were top-heavy when fully loaded,
and fell repeatedly, narrowly missing workers. After I reinforced
them, the cabinets no longer tipped over, and were much safer.
Kept 20 mission-critical data entry people working by installing
and maintaining their computers. This included imaging,
trouble-shooting, network configuration and repair.
Did server installs and software rollouts for other Getronics
clients. Researched the use of high-speed scanners/OCR to
improve throughput and cut costs. Researched improvements
to local network architecture to increase speed/reliability.
Prior to this phase of the work, I was part of the core group
performing inventory and asset management for the NYC
Department of Education. Personally responsible for data
upload to servers from floppy disks for over 15,000 assets.
Designed dual OS upload/virus scan system for both
Windows/Macintosh. Documented floppy upload process,
along with other technical writing, and creation of document
templates.
FREE-LANCE COMPUTER CONSULTING Jun 2002 - present
On-site service
End-user support for dozens of individual clients on Windows,
Macintosh and other OS's. Hardware and software repair and
de-bugging. Trouble-shooting, upgrades and tutoring in
computer use / program-specific skills. Work on Z-88's to
Pentium 4's, Powerbook 150's to G-4 laptops - and everything
in between. Experience in working with OS's includes DOS to
Win XP, and Mac OS 6-X. A special feature of my work is that I
go on location to serve my clients, so repair and tutoring can
be done on the client's computer without moving it.
CORPORATE LAN SYSTEMS (project) Apr - Jun, 2002
Cabling tech/Administrative assistant
Cabling tech for installation/modification of Cat 5 LAN systems.
Ran wire, terminated RJ-45 jacks, plugs, and patch panels.
Documented wiring and installations. Also worked as an
administrative assistant to president of company. Duties
included marketing of medical software (Medisoft),
marketing research, sale of merchandise via Internet auction,
positioning company for sale to local, state, and Federal
government, certification of company as a minority-owned
enterprise.
SONOTROPE RECORDS (project) Jan - Mar, 2002
Designer/Fabricator
Designed, constructed, and wired custom, modular, mobile
recording system. Includes mixer, multi-instrument switcher,
(SwitchBlade), MIDI interface, many effects modules, feeds
to PA, external recorders, and stage monitors. Documented
the completed project.
All gear mounted in SKB road cases, and inter-connected with
custom cables terminated in 96 pin DL connectors. Wiring for
system done with studio-grade Monster cable. Special modified
star-grounding used, with ground orientation as per Monster.
Components used were of the highest quality available.
NATIONAL VIDEO CENTER 1999-2001
Staff technician
Supported the following computer-based recording systems:
five Euphonix consoles (DOS), five Pro Tools systems (Mac),
one Fairlight (OS-9), and two Audiovision (Mac) systems.
Did front-line repair on Mac computers in Audio division.
Designed and drafted construction details in full 3D CAD for
audio post room. Re-labeled patchbays and created custom
labels for wires and equipment with 2D CAD.
Calibration and front-line trouble-shooting of analog and
digital audio recorders from 48 track to DAT and cassette.
Setup, alignment and trouble-shooting of multi-machine and
video synchronization via SMPTE time code.
Laid out wiring documentation in Excel for rebuilding post room.
Sold $26,000 worth of used gear for the company on Ebay with
100% collections. Did web research for purchasing and
procurement of parts.
Other duties included set up and alignment of audio post rooms,
audio support for video rooms. Setup, alignment and trouble-
shooting of multi-machine and video synchronization via SMPTE
time code, general trouble-shooting, many wiring and
construction projects.
SONY MUSIC STUDIOS 1996-99
Staff technician
Supported the following computer based recording systems:
one Euphonix console (DOS), two Neve consoles (Windows),
four SSL consoles (proprietary).
Supported clients' computer-based recording systems including
Pro Tools (Mac), Logic (Atari), many clients' microprocessor
based systems such as sequencers, synthesizers, samplers, and
drum machines.
Created new labels for patchbays throughout studio complex by
2D drafting. Did web research for purchasing and procurement
of parts. Responsible for setup and alignment of audio mix and
recording rooms.
Calibration and front-line trouble-shooting of analog and digital
audio recorders from 48 track to DAT and cassette. Setup,
alignment and trouble-shooting of multi-machine and video
synchronization via SMPTE time code. Other duties included
audio support for video rooms, general trouble-shooting, many
wiring and construction projects. Documented construction
projects and work details.
CLINTON RECORDING 1989-96
Staff technician
Supported the following computer based recording systems:
Dyaxis (Mac), three Neve consoles (Windows). Responsible
for the computerization of documentation and studio
procedures.
Did setup and alignment of audio recording / mix rooms.
Calibration and front-line trouble-shooting of analog and
digital audio recorders from 48 track to DAT and cassette.
Setup, alignment and trouble-shooting of multi-machine and
video synchronization via SMPTE time code. Completed
many wiring and construction projects along with general
trouble-shooting. Documented studio procedures and
equipment use.
PREVIOUS WORK EXPERIENCE
From 1965 to 1996 I worked both as an audio technician, and
also as an audio engineer / recordist. My list of work credits
is too long to include in an introductory resume, but a detailed
breakdown of my positions and duties is available on request.
Highlights include:
* Design and construction of many studios.
Re-building of many more.
* Studio manager for three different facilities.
* Album credits for a variety of clients as recordist / mixer.
* Engineered hundreds of radio spots for UNICEF,
Save The Children, many others.
* Engineered and produced radio shows (National Lampoon,
Mary Travers, more).
* Sound for Broadway and off-Broadway plays.
* Sound recordist for film and audio visual productions.
* Taught recording technology for the New School and
Recording Institute of America.
* Prototype construction and wiring (RD&E, Rectilinear).
* Production manager for Eventide (well-known audio effects
manufacturer).
* Manufacture of 24 track professional audio tape recorders
(United Recording).
REFERENCES
Samuel Claiborne - owner, Sonotrope Records, 845-687-4501
Roger Deller - chief engineer, Clinton Recording 212-246-2444
Jon Grossbard - owner, Planet Sound 212-594-7554
Company Description:
Hello,
I can help you with your computer problems. I am an A+ and Dell certified tech, who works on Windows, Macintosh and some Linux systems.
I work with hardware, software, wiring, system backup, and data recovery. Plus, I tutor (it's fun).
My basic rate is $30/hr, with a 10% discount for cash (I take either cash or checks). There is travel time one way, door-to-door, if you are outside a 10 block radius from my home at 46th & 9th Ave in Manhattan.
If I can't fix your problem, there is NO labor charge, but you still must pay travel time if applicable. However, a correct diagnosis counts as a fix.
For example, if your hard drive is dying, you owe me for the time it took to find this out - even if I don't have a new hard drive in my hip pocket for you, and we have to order one.
If you have 4 problems, and I fix 2, you owe me for the time it took to fix the 2. There's a 2 hr minimum, and 24 hr notice of cancellation, or you owe me an hour.
Please call me so we can talk about the problems you're having. There is no charge for your initial call, nor any obligation to book time.
Thanks,
John Hechtman
www.zenarrow.com
"Computer help in NYC"
cell 917-628-0192
home 212-586-4633
service 212-459-4323
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