Kelly Quinn

  Experience
 
East Los Angeles Doctors Hospital/ Memorial Hospital of Gardena                                       Los Angeles/ Gardena
PC Technician February 2006 to May 2007
East Los Angeles Doctors Hospital and Memorial Hospital of Gardena two for-profit acute care community hospitals in Southern California, providing acute and sub-acute care to ethnic communities in California for over 50 years operating a total of approximately 300 licensed beds consisting of general acute, sub-acute, perinatal, pediatric and intensive and coronary beds.
·  Experience supporting HP LaserJet hardware and network connectivity, maintenance and repair

·  Experience supporting MS Office, Outlook 2000/2002/2003, software troubleshooting & diagnostics
·  Hands on Experience: Vista, Windows XP, 2000, NT, Me, upgrades and patches

·  Experience supporting Exchange, adding users, resolving connectivity and upgrading

·  Active Directory Desktop: setup profiles, user accounts, policy, etc.
·  Maintained accuracy of Patient location and information in Meditech and AS400
·  Complied with updated HIPAA Patient Privacy Regulations

LJR Computer Services, Inc. North Hollywood, CA
Computer Support Technician March 2004 to November 2005
LJR Computer Services, Inc. is owned and operated by its President, providing consultation and accounting software for medium and large businesses across the United States such as Aramark and Disney.  LJR is a VAR (value-added resellers and system integrators) and Solution Provider for numerous software companies, with a majority of its focus with ACCPAC.
·  Acted as liaison to Software companies, clients and consultants
·  Analyzed data to determine solution, such as installation of alternate procedures, changes in processing methods and modification of software
·  Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network
·  Maintained and setup new user security accounts for Windows NT 4.0 Server and Windows 2003 Server
·  Assisted clients on an on-call basis
·  Instrumental in documentation of errors to report to software company, ensuring timely customized software patch for clients
·  Assigned to finalize relocation of out of state clients into the Los Angeles area, restoring all back up data, assuring data integrity and security.

End User Support Los Angeles, CA
Technical Support, Computer Technician January 2000 to Present
·  Repair cellular phones, laptops, desk stations, test stations, and various computer components.
·  Increased customer satisfaction by problem detection and solving, fixing and reinstalling software  and hardware, and maintaining the established environment affordable to client.
·  Recover and restore hard drives, data
·  Provide technical support to end-users in hardware/software proficiency.
·  Maintain close personal contact with clients on an ongoing basis

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