Professional Certification:
BS degree Information Systems Security
COMPTIA A+
COMPTIA Network+
COMPTIA Security+
ITSA certified
Adtran certified
Professional Resume:
Microsoft Network Administrator and Desktop Support Analyst with expertise in system administration, desktop support, networking and security
SUMMARY OF QUALIFICATIONS
► Over 20 years Wintel experience in systems administration and desktop support, including analyzing, designing, installing, maintaining, securing, and repairing hardware, software, peripherals, and networks.
► Excellent troubleshooting and technical support abilities with migrations, installations, network connectivity and security applications.
► Excellent written and oral communication skills for customer, management, co-worker and end user interaction.
► Strong work ethics, fast learner and hard-working.
COMPUTER SKILLS Hardware: Windows; Dell/HP/Compaq/IBM/Acer/Lenovo hardware (laptops/desktops/servers); SCSI devices; HP, Konica-Minolta, Epson, Lexmark, etc. printers; fax machines; copiers; direct attached storage; HP/Dell SAN hardware; routers and modems, DSL, all Adtran routers and appliances, and Cisco switches and routers; Point of Sale and Kiosks
Software: Microsoft Office Suite, including 2000/2003/2007 versions and Microsoft Office 2010 Beta, AutoCad, Primavera, Veritas Backup Exec, Symantec Antivirus, Symantec Raptor Firewall, McAfee Antivirus, Postini, HP SmartStart, Citrix, VMWare , DameWare Remote Access, Remedy Help Desk SW, Ghost, iTracker, HP Openview Service Desk, Acronis Backup & Recovery, Wireless Networking and Windows XP/Vista and Windows 7.
Operating Systems: Microsoft Server 2000/2003/NT/2008, Microsoft 2000/XP/Vista/Windows 7 Clients, XP Compatibility Mode in Windows 7, DOS, Basic Linux Red Hat, Fedora Core 5.0 – 8.0.
Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubs, routers (Cisco IOS), CAT5/5e cabling, SMTP, POP3, MAPI, NAT, VPN, VLAN, RIP, Ethernet 802.11 (wireless) a, b, g, and n, LAN/WAN, various remote support software.
Telephone Systems: Nortel PBX, Polycom/Pingtel VOIP, IWATSU/Omega-Phone IP, TASKE Call Center Monitoring SW; Cisco IP 7960 series phones.
INDUSTRY CERTIFICATIONS COMPTIA A+ (2006)
COMPTIA Network+ (2006)
COMPTIA Security+ (2006) ADTRAN Sales Professional for Internetworking - ASP/IN (11/2009) ADTRAN Technical Support Associate for Internetworking – ATSA/IN (12/2009) EDUCATION Bachelor of Science in Information Systems Security, Westwood College, Upland, CA (2004); graduated 1st in class with honors
Cisco CCNA Academy - 4 semesters, Westwood College, Upland, CA (2004)
PROFESSIONAL EXPERIENCE (Contract) INDEPENDENT CONTRACTOR, Houston, TX March, 2009 to Present IT Support Analyst Working as an IT Support Analyst doing just about anything in the network/desktop support area of IT, supporting both individual and small to large business needs. Some of the companies supported are Radiant Services – POS systems support for companies like Burger King, McDonalds, UPS Stores, Jamba Juice and other retail outlets, Lexmark printer installs all over Houston for UBS Financial Services, WaMu to Chase bank conversions in Houston area, support work for AIMCO apartment complexes in Houston, installing Ingenico signature capture pads for Office Depot stores in Houston, hardware and software upgrades for Home Depot stores, and making service calls for several nationwide service companies such as Core Technologies, Insight, Global Resources, Field Solutions, Field Nation, Vision 21 Networks, and NetFor (National IT Force). PARSONS ENGINEERING/PEROT SYSTEMS, Houston, TX August 18, 2008 to March, 2009 Desk Side Support Analyst Worked as a contractor for Parsons Engineering/Perot Systems on the Houston Metro Rail Expansion Project. Responsible for daily desk side support for approximately 100 engineers, project managers and support personnel on the project. Daily tasks involve imaging of new computers, installing and configuring standard and non-standard applications, managing printers and access to printers by all personnel, managing network ports availability as needed in cubicles and offices, troubleshooting Microsoft Office 2003/2007 applications, tape backup duties utilizing Symantec Backup Exec. Version 12, asset inventory management, maintenance and troubleshooting of local server, and project management of all IS projects as assigned. ITT TECHNICAL INSTITUTE, Houston, TX December 9, 2007 to August 15, 2008 Adjunct Instructor Taught Information Technology courses in post-secondary environment. Taught courses such as Database Design, Microsoft certification courses, and other pertinent technology courses for students working on their Associates degree in Computer Network Systems. Courses required technical knowledge of Microsoft Windows XP, Windows Server 2003 (all versions), Linux Fedora Core versions 5 through 8, and configuration of VLANs and VMWare for use in classroom for labs . HEWLETT PACKARD, Houston, TX November 29, 2007 to March 15, 2008 Backup Team Network Analyst Member of the Backup/Restore Team working in a Data Center as part of a four member team in an HP proprietary ticket system (HP OVSD) which handles incoming requests to resolve backup and restore issues in the HP corporate LAN/SAN/NAS environment. ADVEN-TECH, Houston, TX May 30, 2007 to October 26, 2007 Change Management Coordinator Contract position working for Infocrossing at customer location (Calpine Energy) in downtown Houston. Responsible for infrastructure change management coordination and dissemination of various team resources. Includes various responsibilities including approvals for data restores, requests for domain admin account setups, and various SOX auditing requirements. BURNETT STAFFING, Houston, TX April 30, 2007 to May 29, 2007 Network Analyst/Telephone System Administrator Contract position working for O’Connor and Associates, supporting a 250 person Call Center; primary responsibilities are desktop support, telephone system administration and support for an IWATSU Enterprise 2.0 system which requires daily changes and updates for call center agents; and network support for Outlook email and custom property tax software used by the call center agents and supervisors. TRIANGLE TECHNOLOGY, Houston, TX April 5, 2007 to April 27, 2007 Network Analyst/Inventory Control Contract position working for International Paint, creating a baseline hardware inventory and confirming it against Microsoft Active Directory 2003; responsible for setting up future inventory control procedures. BURNETT STAFFING, Houston, TX March, 2007 Desktop Support Analyst Contract position working for Cooper Cameron, part of a 4-person team, supporting 800 employees, providing support for cell phones, Blackberries, Microsoft Office products (including Outlook 2003), Lotus Notes, SAP, and TCP/IP issues; working out of a Help Desk environment, providing 2nd level support either in person or by remote access utilizing DameWare. LOGISOURCE, Stafford, TX November 2006 to January 2007
Security Analyst
Contract position with Personix in Stafford, Texas; working on a 4-person security team tasked with locking down Active Directory and all personal computers and servers, both Novell and Windows, to comply with VISA audit requirements.
PROFESSIONAL EXPERIENCE (Permanent) SIGNAL INTERNATIONAL, Pascagoula, MS October, 2005 to August, 2006
Network Administrator
Network administration in a mixed Windows environment (NT 4.0/2000/2003) utilizing TCP/IP, DNS, DHCP, IIS, and Exchange 5.5/2000/2003; supported XP and Microsoft Office suite of products at the desktop along with Primavera, MS Project, Visio and AutoCad 2005/2006; responsible for nightly tape backups using Veritas Backup Exec 10.0; working with HP/Compaq hardware, performed all server installs and/or upgrades and applied all patches and firmware upgrades; responsible for Citrix server administration; maintained and audited Symantec firewall accounts and logs; responsible for Pingtel/Polycom VOIP (SIP) telephone system installation and Linux server administration; functioned as IT project manager for customers utilizing shipyard facilities, providing them with all necessary IT services both internal and available from external vendors; responsible for HW inventory, and directed one part-time desktop support employee. NOBLE DRILLING, Pascagoula, MS June, 2005 to October, 2005 IT Coordinator Short term contract position; coordinated all IT activities through Houston Helpdesk; desktop support for all field shipyard PCs in Windows XP/Microsoft Office environment (including Exchange 5.5); troubleshooting for network cabling problems in the field; daily tape backups for Windows server in the field; Nortel telephone system administration; responsible for hardware and software distribution and inventory. INDEPENDENT CONTRACTOR 1999 to 2005
Network installations, support and administration
Self-employed contractor in California; installed Windows workgroups and networks or Novell networks for small and medium sized businesses and charged a fee to provide monthly network administration and/or computer services or to troubleshoot network problems; most business environments required managing a staff of HW/SW technicians who were responsible for assisting with the pulling of CAT5 cable and assisting with install of TCP/IP networks utilizing DNS and DHCP; also installed home networks (primarily wireless) and provided home computer services for individuals, including software/hardware training as necessary. SPRINGS INDUSTRIES 1997 to 1999
NW Administrator
Novell 4.0 network administration in a TCP/IP environment utilizing DNS and DHCP; traveled to various company sites, added new users at each site to the LAN/WAN and trained them on how to log onto the network and use network software and resources; 24/7 position in a manufacturing environment. Responsible for implementing and administering a Citrix FAX server while working for this company. WESTINGHOUSE SAVANNAH RIVER (DOE) 1990 to 1997 Network Administrator
Started as a contract employee in the C-reactor area of this 320 square mile, Department of Energy site with 212 servers and 17,500 computers. After 18 months, was hired by Westinghouse as a full-time network administrator, part of a 25 person IT staff. While employed there, was a project lead in my area for a desktop migration from DOS environment to Windows 3.11 environment; responsible for network administration in a Novell Netware environment that was 10BaseT initially; started out with Novell 286 and then upgraded to Novell 3.11. Supported large base of engineers at both the network and desktop level; was responsible for writing all security plans for all servers put in service on my leg of the network, for centralized software distribution, licensing and inventory, software and hardware training as needed for all new employees, and for daily administration of the telephone system.
BECHTEL ENGINEERING 1989 to 1990
Network Analyst
Supported a large base of engineers working on a TVA project in Alabama who used software resources on a Novell 286 server. Responsible for network administration and troubleshooting and for weekly software classes in various subjects for the engineering and administrative staff. COMPUTER LITERACY LAB 1985 to 1989
Owner/Manager
Owned and managed my own software/hardware business in Gadsden, Alabama which grew to become a full blown computer retail store. Besides selling hardware and software, the business provided data entry services to local business, hardware repair of IBM and Apple hardware and adult education hardware/software classes for the City of Gadsden. As I grew this business I learned how to write course curriculum as needed for my customer base and supported customers like the University of Alabama, Tyson Foods, the local Chamber of Commerce, and many local businesses. TAMPA ELECTRIC CO. 1981 to 1985 Jr. Information Resource Analyst
Promoted from an administrative assistant position directly into the IT Department, my first job was to run the Information Center and teach WordPerfect and DOS classes to employees. We had one of the first Information Centers in the country where employees could come and check out time on one of the new IBM PCs and get their work done. It was my job to show them how to use the new computers and the software that was loaded on them.
Company Description:
I have worked in many areas of IT over my 25 year career and have experience with all versions of Microsoft Windows, at both the client and the server side; most recently I've done a lot of POS work and printer repair work. I also have a lot of training experience and have taught at ITT Technical Institute in Houston. The most important thing I've learned over the years is that customer service and satisfaction is very important, FIRST AND FOREMOST!!
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