Professional Certification:
N\A
Professional Resume:
Professional Summary
Talented Support Specialist with extensive experience administering PC's in server and workstation configurations including expertise with a wide variety of networking technologies and products. Possesses excellent analytical and diagnostic aptitude, proficient at finding resources to ensure minimal end-user downtime. Detail oriented, self-motivated, team player with exceptional communication and interpersonal skills able of interacting with all levels of users from Senior Executives to remote end users.
Technical Skills
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Software
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PGP, MS Office 2000/XP/2003/2007, HEAT, Outlook, SMS, Outlook Express, Access, PowerPoint, Netscape, Internet Explorer, Adobe Acrobat, Citrix, Ghost, Norton Antivirus Corporate Edition, Filemaker Pro, Lotus Notes, AS400, Veritas 8.6, Exchange, Kodak Carestream, Aloha.
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Operating Systems
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Windows 2000 Professional, XP Professional, Active Directory, Windows Server 2000/2003
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Hardware
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Totoku Diagnostic Monitors, Cisco Catalyst 1900 Series, Dell Desktops, Dell Laptops, Micron, Toshiba Desktops, Toshiba Laptops, Compaq Deskpro’s, Packard Bell, Gateway, HP Printers, Tektronix, Clones, Lexmark Printers, Fax Machines, Hubs, NIC’s, Masster2000, Black Berries, and Palm Pilots, Zebra Printer (Used with Fedex).
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Protocols
Certifications
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TCP/IP, IPX/SPX, NetBEUI
A+
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Professional Experience
Company Description:
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We provide quick on-site / off-site repair and upgrade services to Dallas, Richardson, Plano and local surrounding areas. We maintain a competitive edge in today's service industry by providing quality resolution with guaranteed satisfaction.
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Our mission is to return your home or business computer to 100% operational efficiency. Whether your computer equipment has malfunctioned or requires an upgrade. At Computer Technical Services we pride ourselves on our ability to accomplish this objective in a timely manner, time and time again!
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