Professional Certification:
A+, Net+, CCNA, MCP
Bachelors Degree in Network and Communications Management
Professional Resume:
KARL JENKINS
4210 Bridlegate Way, Snellville, GA 30039
Karl_Jenkins@yahoo.com
(678) 344-2257
PROFESSIONAL OBJECTIVE
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I’m a certified, highly motivated and dependable professional who works well with little or no supervision, seeking to obtain a Networking Engineer position that will allow me to utilize my knowledge of ISS, Cisco, 3com, Dell, Compaq and other manufactures of IDS, IPS, routers, switches, firewalls, PC’s, Printers and more to contribute to the success of a company. Good verbal/written communication skills and engineering experience with diagnostic tools and techniques for designing and troubleshooting LAN’s and WAN’s.
QUALIFICATIONS
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Protocols: TCP/IP, RIP, IGRP, EIGRP, OSPF, PPP, SIP, H.323, Megaco
RSVP, RTP, SMTP, FTP, TFTP, IKE, IPSEC, SSL, 3DES, MD5,
HTTP/S
Tools: Ethereal, WinSCP, Putty, Ping, Telnet, NSlookup, Netstat, VI, Tracert,
Traceroute, SQL query analyzer
Software: SQL Enterprise , Microsoft Office Suite 97/2000/XP/2003, Cisco Secure ACS V2.4, HP Open view, Norton Ghost, Visio, Microsoft project, Net cracker, Anti-virus (Symantec, MacAfee, Zone Alarm, etc ),
WAN Networks: Frame-Relay, ATM, HDLC, PPP, ISDN
EDUCATION
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Certifications: CCNA (renewing), MCP, Net+, A+
02/01 - 02/06 DeVry University GPA 3.39/4.0
Bachelors of Science in Network and Communications Management
04/98 - 11/01 Gwinnett Technical College GPA 3.43/4.0
Associates in Computer Information Systems
10/89 - 10/92 DeVry Institute of Technology GPA 3.0/4.0
Associates in Applied Science in Electronics
RELEVANT EXPERIENCE
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05/07 – pres Independent IT Specialist
Home-Based & Commercial Businesses
o Configuring and troubleshooting network devices (routers, switches, firewalls, wireless solutions)
o Wiring and cabling (Cat5e)
o Hardware service & support (installation, configuration, maintenance, and troubleshooting of Servers & PC’s) Dell, Compaq, HP, Clones
o Operating System service & support (installation, configuration, and troubleshooting
Windows Server 200x, 95, 98, NT, 2000, XP. (Active Directory, DNS, DHCP)
o Printer service (installation, configuration, and repair of dot-matrix, ink-jet, and laser printers) HP, Lexmark, Canon, Brother
o Telephony / VOIP (replacement and configuration of VOIP phones)
o Copier / fax / multifunction (installation, configuration, and troubleshooting of Konica, Canon, and other commercial grade multi-function printers)
04/06- 05/07 Support Engineer
IBM (Internet Security Systems)
o Respond to inbound phone and electronic requests for technical assistance with IBM ISS products.
o Assist customer with the installation, configuration, maintenance, and usage of IPS and IDS security software and hardware devices.
o Provide technical expertise on security applications and appliances. Troubleshoot and provide help to customers setting up security on their internal and remote networks.
o Assist in setting up policies for scanning of assets vulnerabilities, prevention, detection, and managing security console.
o Troubleshoot and provide expertise on the following appliances and applications: Real Secure Site Protector, Server Sensor, Proventia Server Sensor (Windows Server 200x, Linux ( Eudora, core, suse), Unix (Solaris 8-10, AIX 5.2, HP-UX 11.0 )), VMWare (Server , Player), Proventia Network Sensor, Internet Scanner, Enterprise Scanner, Proventia A, Black Ice, Proventia Desktops, and RealSecure Desktops.
o Troubleshoot SQL Server databases (query, purge, truncate, shrink, backup, detach/reattach, insert and create tables) as it relates to ISS products. Setup lab environments that duplicate customer’s network.
11/03 – 04/06 Independent IT Consultant
Home-Based & Commercial Businesses
o Configuring and troubleshooting network devices (routers, switches, firewalls, wireless solutions)
o Wiring and cabling (Cat5e)
o Hardware service & support (installation, configuration, maintenance, and troubleshooting of Servers & PC’s) Dell, Compaq, HP, Clones
o Operating System service & support (installation, configuration, and troubleshooting
Windows Server 200x, 95, 98, NT, 2000, XP. (Active Directory, DNS, DHCP)
o Printer service (installation, configuration, and repair of dot-matrix, ink-jet, and laser printers) HP, Lexmark, Canon, Brother
o Telephony / VOIP (replacement and configuration of VOIP phones)
o Copier / fax / multifunction (installation, configuration, and troubleshooting of Konica, Canon, and other commercial grade multi-function printers)
02/00 - 11/03 Technical Support Specialist
Troutman & Sanders LLP- International Law Firm
o Provided systems administration and technical support for 400 users in a enterprise environment
o Provided systems administration/user support remotely through telnet, terminal services or desktop remote software for regional and branch offices
o Systems administration (Windows 2000 Server, HP-UX) duties included but were not limited to the help-desk trouble tickets for users, servers, and routers; creation and maintenance of user accounts, groups, files/folders, and printers; backup, restoration through backup images or files (Veritas), and maintenance of system and user files
o Desktop support duties consisted of but not limited to help-desk trouble tickets for users, PC’s, PDA’s, laptops, wireless, and printers. PC configuration/maintenance, user training, laptop configuration/maintenance, and vendor relations for purchases of products and equipment failures
02/98 - 02/00 Assistant Network Administrator
Donino, White, and Partners- Advertisement Firm
o Assisted the Network Administrator in the support of 70 LAN users in a Windows Server and Macintosh platform.
o Handled trouble tickets for users, and LAN equipment
o Setup and configure network printers
o Setup and maintained PC and Apple workstations and laptops
o Setup audio/video in conference rooms
o Maintained software inventory
o Maintained relationships with vendors for trouble tickets and orders
Company Description:
Let us be your one-stop shop! We can provide your small company or home with a complete IT solution for a cost that fits your budget. Our services include (but are not limited to): help-desk support, server/network administration, backup and security solutions, remote packages, and/or ensuring that you have the latest updates on virus protection, spyware and operating system patches.
www.computerchoiceinc.com
sales@computerchoiceinc.com
As President and CEO of Computer Choice Inc. we pride ourselves on our company’s service skills, education, and certifications. In addition, we possess over 14 years experience with PC’s (Windows, Linux, and Macintosh), networking, servers, printers, procurements, disaster recovery, project planning and more.
References are available upon request.
OBJECTIVE
Helping small and home based businesses utilizing over 14 years of expertise.
SKILLS
Software:
• Windows 9X, NT, 2000, 2003/Small Business Server
• Linux (Eudora, core, suse),
• Unix (Solaris 8-10, AIX 5.2, HP-UX 11.0
• Windows Active Directory, DHCP, DNS
• Macintosh OS X
• Microsoft Exchange 5.5, 2000
• Veritas Backup Solutions
• MS Office 97,98,2000, XP, 2003
• Remote Installation Services Technology
• IBM Internet Security System, Norton/McAfee Anti-Virus Software
• Visio
• Calyx Point Administration Experience
• Medisoft, Doctors Partner, and Spring Charts
Network:
• Cisco/D-Link/Linksys Routers
• Cisco/D-Link/Linksys/HP Switches
• Wireless (802.11) Solutions
• DHCP, DNS, WINS
• Sonicwall/Cisco/Watchguard/Snapgear Firewall/UTM solutions
• T1, Frame, Dial-up experience
• TCP/IP, IPX, PPP, AppleTalk Protocols
• VPN solutions (SonicWall, Cisco, Dlink, MS)
• Network security camera setup and automation
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