Professional Certification:
ASEE (Electronics Engineering) Degree
Computer Technologies (Certificate)
MCP (Microsoft Certified Professional)
CMNA (Certified Microsoft Network Administrator - 2003 Client Server Env.)
Professional Resume:
ROBERT D. MATLOCK
3916 Palm Ave., Lynwood, Ca. 90262 – rdm1996@aol.com – (310) 667-6198
Network / Systems administrator / MANGER
Network & Resource Optimization – GlobalEnterprise – IT Systems Planning
IT Professional experienced in operations, integration and technical customer service. Adept at hands-on management of network and system performance problems to final resolution. Results-oriented with proven success in designing computing infrastructure, providing technical assistance, supporting users and ensuring data integrity by implementing software/hardware solutions for disaster recovery. Effectively interacts with diverse personalities at all corporate levels.
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· Network Administration
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· Network Infrastructure
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· Project Leader
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· Desktop & Disaster Recovery
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· Help Desk Escalations
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· Team Player
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· Remote & Local Support
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· Hardware & Software Support
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· User Interface
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CORECOMPETENCIES
Professional Experience
(Complete history made available at interview or email request)
ADVANCED MANAGEMENT & MARKETING, Torrance, CA. 8/2001 – 8/2009
IT consulting office providing customer specific network design, installation and IT support services.
Senior IT Consultant/COO: Evaluated prospective businesses to develop and present service model options. Allowing businesses to achieve their IT vision by developing and implementing customized service solutions.Responsible for projects from start to successful, stable operation. Provided hands-on detailed support as needed in every aspect of company’s functional operation including: Network and Workstation communications – Server, Notebook, PDA and Desktop setup with operational training – Created and/or Trained HelpDesk to address and resolve user calls timely.
Key Accomplishments:
· Analyzed and reworked project procedures and formulated strategy to achieve organizational goals, resulting in 16% average cost reduction.
· Implemented strong reporting and monitoring mechanisms for all IT projects that, promoted on- time, on-target budgets.
· Spearheaded/rescued failing installation (Intel Corp.), restored customer confidence in automated equipment and obtained sign-off for final payment saving $750K in product return costs.
· Mastered client’s proprietary software/applications; resolved bottlenecks, documented procedure and trained users, resulting in 30% more calls and 18% increase in collections.
GLOBAL CROSSING DEVELOPMENT (GC), Beverly Hills, CA. 9/1998 – 8/2001
A Global Communications Company providing bandwidth, web and network services.
LAN/WAN Manager: Provided technical management & leadership for $5 billion communications infrastructure service provider with net field profit of $3.6 billion. Lead IT operations and strategic direction with responsibility for bottom-line factors including: long range growth planning, global Network Operations Center (NOC) merger, and Website software development projects. Implemented proactive management for IT Technical Leads to develop strong, stable teams for global Helpdesk and Networking departments. Directed operations for installation and service provision for existing and newly acquired infrastructure: LAN, WAN, Server, Fiber Optics, Voice, and Data Networks.
Key Accomplishments:
· Created 3 tier corporate Helpdesk in Beverly Hills office to coordinate with New York Help Desk and NOC for seamless 24 hour support, which, reduced Response-To-Resolution time by 12%.
· Developed plan and successfully implemented changes necessary to accommodate rapid corporate growth from 1400 to 15, 000+ users world wide in a 14 month period.
· Spearheaded plan and implemented telephone and network infrastructure design and upgrades with contractors for two relocations of Beverly Hills offices during, explosive growth period.
· Merged and/or retired 23 non-conforming email systems into Exchange5 servers (required for corporate mergers and acquisitions).
· Finalized and implemented data migration plan for Novell 4 & 5 into Windows 2000 server.
· Developed and motivated technical teams through Hands-On cross-training and vendor incentives, resulting in excited personnel capable of supporting GC’s fast moving, ever-changing IT infrastructure.
EDUCATION &CREDENTIALS
Associate of Science in Electronics Engineering, L A Trade Technical College, California.
Certificate: Computer Technologies, C D I, L A, CA
Certificate: CMNA (Certified Microsoft Network Administrator – 2003 C-S environment) Irvine, CA
Certificate: MCP (Microsoft Certified Professional)
Certificate: Implementing Win-2000 Network Infrastructure – 2153AC, New Horizons, SB, CA
Certificate: Pre-installing & Deploying Win-2000 Professional – 1567ACP,New Horizons, SB, CA
HARDWARE & SKILLS
Windows NT4/2000/2003 Server ~ Exchange (v. 3-5.5) ~ Novell (v. 3-5) ~ Windows 98/2000/XP-PRO/VISTA Op. Systems ~ Network Security Software ~ Firewall, Anti-Virus/Spyware ~ MS Office 97/2000/2003/2007 ~ Servers ~ Network Printers ~ Cisco Routers, Switches, Hubs, Bridges ~ Network Tools ~ Notebooks ~ Active Directory ~ TCP/IP ~ DHCP ~ DNS ~ Group Policy ~ LAN/WAN...
Company Description:
Provides IT services for business and residential customers.
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