Professional Certification:
California State University, Northridge Bachelor of Science in Business Administration May 2002
Major: Management Systems Analysis
Major: Production and Operations Management
Dell Certified Systems Expert ? DMS (NON_DSP) Client Softskills Certification August 05, 2008
Professional Resume:
09/2008 to 03/2009 Advanced Vision Core Solutions Corona, CA
Title: Level II Information Technology contractor
Duties: Take ownership of Altiris tickets, trouble / resolve hardware and software problem. Setup, configure, data migration, deployed and support for 450 IBM T500 laptops. Install new network printers and trouble / repair existing network printers. Install patches and fixes for Windows XP, troubleshoot and clean virus, train users on new and existing applications, add / change / delete telecommunication ports and extensions, active directory administration and management ? add / change / delete user?s folder permissions and rights. Relocate user?s workstations and tech. equipments collection refurbish for re-deploy. Setup, configure and install LCD monitor, mouse, keyboard, GPS, wireless air card, cell phone sync software. Create image for various make and model workstations. Create service manual with step by step install instructions for remote users. Remote PC and phone support to troubleshoot / resolve various software and hardware problem.
05/2006 to 09/2008 ? Self-employed
Title: INFORMATION TECHNOLOGY / NETWORK CONTRACTOR
Duties: Windows XP pro SP3 installation, Vlan setup to resolve IP phone connection problem. Client email POP3 / exchange configuration, Outlook PST files migration. Install; configure network Time slips, QuickBooks plus Admin password recovery. Windows Vista ? configuration of folder sharing, permission and user?s right. Performed data migration, VPN client install, switches and router configuration. Installed and configured Microsoft servers, Windows 2000/XP/Vista. Server and Network Administration, client configuration and end-user local/phone support. Train network teams to work cohesively with systems; maintain contact for ongoing instruction. Hardware install, setup, configure and troubleshoot ? switch, router, hub, firewall, patch panel, backup systems, APC power backup, Wireless network, Palm sync. To Outlook, Kyocera 7135 cell/palm, network printers, HP plotter, PCI cards, hard drive upgrade, main boards and power supplies. Installed, maintained and troubleshoot third-party software, such as Norton and McAfee antivirus, MS Office Suite / Project / Publisher / Outlook (exchange, pop3 and smtp) 95/98/2000/2002/XP, Citrix, PC Anywhere, Adobe Acrobat, Ghost, Dantz Retrospect, Maxtor One touch, VERITAS backup software, EZCD Platinum, Calyx Point, Win form real estates, Network faxing. Replaced and configured wireless POS for trader Joe and Petco. Purchasing and implementing new computer systems and components. Network cable installation, from wall jack to patch panel to switch. Troubleshoot, trace and test connection problem
08/05 to 04/2006 PAMOMA VALLEY HOSPITAL VIA TEKSYSTEMS PAMONA, CA
Title: Level II Tech. Contractor
Duties: Replacing 150 fetal monitor machines and servers, troubleshot and resolve service ticket.
Company Description:
PROFESSIONAL PROFILE
Ambitious Information Technology Specialist with a broad background in technical system support. An Experienced analyst who accepts personal responsibility for assignments. Understands and applies technology applications in a high-tech environment. Well-developed technical skills implementing and supporting information systems. Background includes:
*Hardware/Software/Network Applications
*Server Troubleshooting & Network Analysis
*LAN / WAN support
*Training & PC / User Supports
*Design network cabling
*Inventory & tracking of workstations & users
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