Carson Telecom

Experience

 BTS  Business Technology Systems
Field Engineer/Senior Tech                               04/07-Present
Trouble tickets pertaining to DSL installs, IAD replacements, Telecommunications, Networking, As well as cabling, patch panels, terminations, T-1 Smart Jacks. As well as computer component change out, motherboards, hard drives, RAM, Reimagining.

Dun-Rite Construction                                     
Telephone Support                                            08/2005-Current
Established computerized accounting system with 12 hour daily tech support for all problems.  Tech support to include troubleshooting system with accountants and administration.  Updating system as needed.  Assisting in telephone updates of all applications.  
 
JS Communications, Hurst, TX                        
Lead Supervisor                                                03/2004-07/2005
Installed data, phone and fiber optics cables. Supervised all crews doing installations of above.  Installed hubs, routers, switches, patch panels, 110 blocks for phone and data systems and Wall drops. Dealt directly with client and special needs of major corporation officers.  Telecom support. Troubleshooting network servers for employee PC’s for data connectivity problems. Trace for breaks in existing cables and either splice or replace damaged cables. Along with over the phone tech support for Banc Tec pertaining to network trouble shooting and printer trouble shooting.

Hercules Relocation, Irving, TX
Head Supervisor                                                            01/2001 – 12/2001
Ran jobs and crews of 15 or more guys tearing down and building modular furniture   along with furniture repairs. Along with over the phone sales for parts and services for companies as required for each job at the time needed.

Carson Telecom                                                                     06/2003 – PRESENT
PART TIME
Independent computer repairs, sales, and installation.  Telephone Tech support for customers with new systems/networks. 

Southwestern services                         
 Helper/Carpenter                                10\12\2005- 12\15\06
Remodeling Home Depot, Lowes. TJ Maxx, Marshalls, Radio Shack, Wal-Mart, Sam’s Club, Hastings. Help in the complete remodel of the Corporations that have been listed.  Installed and troubleshoot data systems for PetSmart Stores and Sam’s club and Radio Shack.
 Skills
 
•   Typing
•   Data Entry
•   Microsoft XP Office Professional
•   Visual Studios
•   10 Key
•   Research
•   Filing
•   Trouble Shooting
•   Computer Repairs
•   Telecommunications
•   Communication Skills
•   Professional Appearance

 Qualifications 
      Tech support, data entry, telephone assistance for problems with network systems for several companies.  Install system updates for networks.  Assist administration with updating systems via telephone.  Multiple single projects involving support, repair or complete reload of systems for networking.  Able to solve most issues via telephone.  Willing and eager to learn new methods of correcting problems with system operations.

LETTERS OF RECOMMENDATION AVAILABLE UPON REQUEST.