Professional Certification:
N\A
Professional Resume:
Profile
Accomplished Professional highly regarded for ability to manage operations, diverse staffs and budgets. Excellent Customer Service skills. Creates a positive work environment helping staff excel while reducing costs and increasing productivity. Computer literate in Microsoft Office and Mac OSX10. Expertise in:
Customer Relations
Leadership
Staff Empowerment and Development
Planning and Forecasting, Productivity & Efficiency Enhancement
Experience
2006- present Senior Concessions Manager, Levy Restaurants, Coliseo de PR.
Responsible for creating menus and special promotions and concepts of food and beverage.
Implemented and enforced safety and sanitation standards maintained on the job injuries in less than 2 per year.
Organized department supervisors, job descriptions and responsibilities including training and disciplinary procedures.
Graduated 3 supervisors in the “Keys to the Future” program to develop future managers.
Oversee operations of all subcontractors to enforce standard operating procedures and
supervised their inventories.
Performed short and long range strategic planning in financial performance, P&L, cost of sales product quality and service, established POS ratios per event attendance forecasts.
Established sales goals reached sales targets and cost controls.
Implemented controls in inventories and operational expenses. Maintained a 26-28 % food cost.
Prepared event, weekly, monthly and annual forecast of revenues and expenses.
2004-2006 Group Sales Manager, Levy Restaurants, Coliseo de PR.
Coordinated private catering and events with local promoters and private companies in PR as well as the States.
Acted as a liaison between industry/government and customers during the planning and
management of the event.
Oversaw a staff of 40 employees and 2 supervisors.
Provided competitive and business analysis and action plans, including price comparisons
between area locations.
Traveled to properties in the US to provide management support during high profile events, to mention some:
MTV Music Awards, Miami, Florida.
NBA Playoffs, Miami, Florida.
Kentucky Derby, Louisville, Kentucky.
Opening of Charlotte Bobcats Arena Charlotte, NC.
2001-2004 Food and Beverage Supervisor Caribe Hilton Hotel, San Juan, PR
Plan and coordinate all service procedures including forecasting, purchasing and administrative duties.
Runs the staff develop training program.
Maintain and exceed health department and company requirements.
Supervised unionized personnel.
Rotated between the restaurant, room service and bars outlets.
1996-2001 Sous Chef, Cobia Tapas Bar and Seafood Grill
Created daily specials for dinner including a daily tapas special.
Supervise preparation of all production.
In charge of purchasing, inventory procedures, portion control.
Awarded “Best Seafood Restaurant” by San Juan City Magazine 1998-2000.
Company Description:
I have over 10 years of experience in the restaurant business and decided to start my personal chef business. I am proficient in all types of cuisine. I come in your place cook, serve and clean. Plus I provide a grocery delivery service to your vacation rental and villa.
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