Professional Certification:
Microsoft Certified Systems Engineer
Novell CNE
A+ Certified
Professional Resume:
SUMMARY OF QUALIFICATIONS
Seasoned IT Professional with hands-on experience that has been recognized to quickly identify and resolve system issues. Extensive computer/networking skills in large enterprise environments with mixed computing platforms including Windows 2008/2003/2000 server, XP/VISTA/Windows 7,Novell 6.5, Router/Switches and interconnected 3270 mainframe emulation.
TECHNOLOGIES
Dell Power Edge, HP Proliant Servers, Cisco Router/Switches, NAS, Power Vault Tape Drives, RIM Blackberry devices, Dell/HP laptops. Windows Platforms: 2000/2003/2008/Windows/7Enterprise, Active Directory, Novell 6.5, VPN, Citrix, SQL server 2000. Microsoft Office 2003/2007, Lotus Notes, VERITAS Net Backup, Mcafee Enterprise Antivirus, WAN/LAN, DNS, TCP/IP, GPO, WSUS, DHCP, T1/DSL communications, Symantec Ghosting.
PROFESSIONAL EXPERIENCE
Technical Service Engineer
Managed and configured more than 50 Dell and HP Servers within the Eastern Mission Support Group.
Duties included new server installations, application installations and support.
Served as Technical Engineer managing a Windows 2003/2008 Active Directory Domain, ensuring resources were available to more than 2000 users located in New York, New Jersey, Buffalo and Pennsylvania area
· Provided 24/7 Tier II support for troubleshooting and diagnosing server and WAN/LAN problems.
· Assembled and configured Windows 2008 Enterprise servers.
· Resolved Arcserver and Veritas Net Backup issues, ensuring daily back-up of business-critical data.
· Troubleshot hardware, software and connectivity issues in a mixed Windows 2003/Novel environment.
· Deployed application software upgrades, Microsoft security patches and McAfee antivirus updates.
· Drove project to prepare standard workstation images utilizing Symantec Ghost for over 500 users.
· Experienced with Cisco Security Device Manager for graphical interface configuration of routers.
· Configured Cisco routers utilizing RIP, IGRP, EIGRP and OSPF protocols
· Managed Cisco Catalyst 1920, 2950 and 2960 switches.
· Established new sites as an experienced Field Deployment Engineer for the northeast region.
· Supported remote access for users who travel or work from home through a Cisco VPN connection.
· Achieved highest levels of productivity, handling more than 250 calls a week.
· Quickly resolved end-user questions regarding hardware and software issues
· Maintained account, password, data integrity, and file system security for the desktop environment.
· Administrated multiple NETDISK – Network Attached Storage (NAS)
· Performed configuration and testing of Blackberry, PDA and Wireless LAN devices.
· Adhered to procedures in accordance with organization’s security policy and Microsoft best practices.
· Responsible for managing inventory of all computers, servers, peripherals and software licenses.
· Conducted small training classes for end-users who required help with new hardware or software.
· Escalated issues as needed to other departments, updating Remedy to record and track progress.
· Demonstrated highly-developed verbal and communications skills
· Ability to manage multiple projects, activities and tasks simultaneously and independently.
Company Description:
TCPCONSULT makes it extremely easy to use our services.
You decide what is needed at your organization and how long.
On site, remote support, long term or per call basis.
Specialize in supporting small and home office business.
Serving Nassau and Suffolk counties of Long Island, New York.
We are committed to suppling quality support and service to your business.
TCPCONSULT can provide a wide range of IT Consulting services for your business:
Network Consultation
Small/Home Office Networks
Network Security Assessment
Network Upgrades
Data Migration
Hardware and software Installation
Computer Repairs
Disaster Recovery Planning
Cisco router, switch installation and configurations
Windows Server 2008/Windows 7 install and configurations
Windows 7 upgrades and roll-outs
Wireless - WI- FI installs and configurations
Server and workstation management
Microsoft patch management and updates
Anti-Virus monitoring
Backup Monitoring and Verification
REMOTE DIAGNOSTICS and COMPUTER SOFTWARE SUPPORT
On site labor rate $39.00 per hour
Remote support rate $29.00 per hour
www.tcpconsult.com
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