RL Sanborn Masonry Combines Maine’s Best Stone Masons With Award Winning Customer Service.
RL Sanborn Masonry holds an a overall Grade of
Here is an excerpt from provided by another satisfied RL Sanborn Masonry Customer:
Report Date: May 09, 2009
Category:
Masonry
Work Done:
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date:
May 05, 2009
Hire Again:
Yes
Home Build Year:
1978
Description Of Work:
Repointed and reset loose stones in a stone chimney in the middle of a roof on a cape cod style house. Inspected entire chimney, sealed flashing, and waterproofed entire chimney.
Member Comments:
The father and son team were very courteous and were on time. Very professional and neat. We have had others work on the chimney four years ago, that didn't come back when it leaked after doing the work. The work was excellent, and no leaks after three days of rain. The chimney was about 30 years old and had not been properly maintained. We have owned the house eight years, and this is the first company to fix our problem of leaks. We had contacted various companies in the past and they would never show up or come look at it and say they would send us an estimate, but never contact us again. Difficult job as in the middle of the roof and very steep pitch. I was extremely impressed with this mason, very experienced and reliable.
Additional Questions Answered when completing this report
How much did the final cost compare to the original estimate? right on
How does the value of the work compare to the price? I got more than my money's worth
How far in advance did you schedule the work? within a week
Did you find the company through Angie's List? no
If no, what was the other source? website
Why did you choose this contractor? location, other, local and very impressive website
Have you used this company before? this is the first time I've used this company
What did you like most about this contractor? Prompt, courteous, pictures on website, gave a fair estimate for the job.
What did you like least about this contractor? nothing
What surprises came up during the course of the work? nothing
What words of advice would you give other members considering this contractor? very positive experience
What words of advice would you give this contractor? So glad you did the job for us
This is your space. Feel free to give us your two cents ... or quote your favorite movie? I would recommend this company to anyone, it's a relief to have a difficult job done right
<<END OF REPORT>>
RL Sanborn Masonry is a trusted masonry company with experience,
dedication and craftsmanship.
You have Our word on it!
Listen to what RL Sanborn Customers are saying:
“We have been completely satisfied with the work and performance of RL Sanborn. From showing up when promised for both the estimate and work start, to giving a competitive estimate and holding to it(even when the work scope took a tad longer than anticipated),to the quality of the finished product.
Our four-flue sized chimney is the centerpiece of our home and we are happy we trusted it to Rick and his crew.”
J.K. Scarborough, Maine
Response from our online Customer Satisfaction Survey http://rlsanborn.com/Testimonial_form.html
Services Used by Customer = Masonry Sealing
Level of satisfaction = Highly satisfied
Customer service = well above average
Professionalism = well above average
quality of products and services = well above average
understanding Customer needs = well above average
price = average
How likely to continue doing business with us. = Very likely
how likely to refer us = very likely
Testimonial:
“I contacted RL Sanborn Masonry to have some basic work done at my home. My call was returned promptly by a skilled, knowledge professional that set up a timely appointment to inspect the requested job and provide a detailed estimate
Testimonial:
“
June 18,2009
JPM Falmouth, Maine
Response from our online Customer Satisfaction Survey http://rlsanborn.com/Testimonial_form.html
Services Used by Customer = Masonry Repair
Comments regarding services used = Excellent work! Wonderful to work with.
Level of satisfaction = Highly satisfied
Customer service = well above average
Professionalism = well above average
quality of products and services = well above average
understanding Customer needs = well above average
sales staff = well above average
price = average
Comments for attribute ratings = Excellent work at a reasonable price.
How likely to continue doing business with us. = Very likely
how likely to refer us = very likely
Suggestions for improving our products and services = No
Testimonial:
“Excellent work at reasonable prices. I was able to get work scheduled and completed in a reasonable time frame. Masons were friendly and skilled. I would definitely recommend them to friends”
J.G. Portland Maine
Our rates are always fair and our customers get more for their money.
Our stonework and brickwork always painstakingly designed and crafted,
“FOR A LIFETIME OF QUALITY”
Quality masonry construction, repair & restoration.
RL Sanborn Masonry
Portland, Maine
(207)619-7473
http://rlsanborn.com
Quality masonry construction, repair & restoration.
Attention to detail & affordable rates
Working with natural and synthetic masonry materials.
Including:
natural stone,
brick,
concrete,
concrete block,
cultured stone,
pavers,
glass block,
ceramic tile
stucco, plaster and more.
Whatever your material preferences or design preferences are,
You can count on RL Sanborn Masonry,
with 25 years of experience and many satisfied customers,
to implement and finish your masonry project to your complete satisfaction.
Specializing in Residential stone masonry applications including:
builds, restorations, renovations & repair of
masonry structures,
fireplaces,
chimneys, flues, crowns & flashing,
stairways
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