Professional Certification:
Associates in Computer Systems & Network Technology
Bachelors Business Management
Professional Resume:
Professional Summary
Server and Network Administrator with over seven years of experience, experienced and capable of project leadership and management, possess ability to independently make decisions, solve problems, and react to changing environments. Capable of coordinating multiple tasks, well organized, efficient, and hard working. Knowledge of basic electronics and theory of computer operation and terminology proficient with MS Office Suite 2000, 2003 & 2007 also posses ability and knowledge of PC repair, troubleshooting and configuration in a Windows environment, ability to support Windows Clients on a Windows and Citrix platform using VPN and network printing, competent in the area of customer service
GENERAL QUALIFICATIONS
Experience working with internal and external customers and capable of representing company at all levels and very well Detail-oriented
Excellent organizational, customer service, oral and written communication skills
Windows 2000/2003, Windows XP/Windows Vista
Experience with Cat 5 & 6 cabling, terminating
Cisco Hardware, Nokia Hardware, Lucent Hardware
Experience with all Microsoft Applications, SharePoint 2007, Adobe products
Working knowledge of Network Design
A vast knowledge of VPN Hardware Technologies
Excellent Help Desk Management/Customer service skills
Proven ability to troubleshoot and resolve issues quickly
Proven ability to Research and Implement new Technologies
Work with Consultants and Marketing to develop, design and implement interface, front pages and tools to navigate on internal and external web sites
Perform daily maintenance of internal website, performs unit testing at the page level
General Information Technology Support Center Manager duties to review specifications and provide time estimates on the development of projects and features
Prioritizes projects and deliverables
EDUCATION
Computer Systems and Network Technology Associate Degree
Vatterott College, Sunset Hills, MO 10/00-07/02
Management and Leadership, BBA Bachelors Business Administration
Fontbonne University, St. Louis, MO 02/05-12/07
Company Description:
Work Experience:
NWO IT Services, LLC 12/08 – present
General IT contract work ranging from network design, cat 5 cabling, system/server maintenance and setup, network printers, phone system setup and support, along with email (exchange server) for large and small client scenarios, and also general computer issues and setup of new/existing laptops, desktops/workstations
BEMAS Software Inc. 07/08 – present
Network & Systems Administrator
Administering Windows servers 2003, 2008 physical and virtual environments, MS Exchange ’03, ’07, along with IIS 6, 7 versions, Active Directory, Domain Policy management, security policies, SonicWall Firewall, Antivirus, Symantec Backup Exec
Client implementations for company product, administering installs, mentoring support analyst during installs also taking care of inventory, vendor management, documentation, disaster planning and SOP’s.
Sogeti, USA 03/08 – 07/08
Sr. Consultant
Windows Engineer-Server Administrator at Monsanto upgrading existing Windows Server 2k, 2003 boxes to Windows Server ’08 in a VMware ESX environment. Also doing upgrades from IIS 5 & 6 to IIS 7 and working SharePoint 2007
Managed and implemented a Repliweb project for EIT Web team, coordinating all requirements, needs and wants from several different groups, then actually doing the required building & testing for all development, test and production environments
Environmental Management Corporation 05/03 – 03/08
Network Administrator
Provide 24/7 support of 57 remote sites and 700 end users utilizing technologies such as Placeware, NetMeeting, and a VPN tunnel.
Responsible for administering Windows 2003 and 2000 servers, Mail Frontier Anti-Spam Server, Trend Micro Enterprise Virus Server, and Blackberry Enterprise Server.
Administer VERITAS Backup Exec for all servers, and administers four servers running a Citrix platform.
Administrator for Exchange 2003 server, along with the backups and restores of email accounts.
Configures Lucent VPN Concentrator, along with remote brick 20’s using LSMS
Administer all end user accounts using Active Directory for group policies, user rights/restrictions, handles all the structuring of groups pertaining to job function, responsibilities and level of position, Along with all the permissions and user management of all end users
Responsible for the setup and support of Dell and HP desktops, laptops, printers
Experience with Watchguard, Cisco and Nokia firewalls and routers
Responsible for backup and support of Avaya Phone systems, and all related troubleshooting.
Support of Blackberry, Palm Treo, and Windows handheld devices
Responsible for all senior level support calls that include VPN connectivity issues, printing problems, user account issues, Microsoft software applications.
Provides support on all Microsoft applications, Adobe products, Citrix client issues, and specific applications that require .ini files, drive mappings.
Isolate, evaluate, and remove viruses using Trend Micro Enterprise; office scan, server protect
Travel to remote facilities and set up new and existing equipment along with support/training of 500 end users.
Track equipment, purchasing, shipping and inventory using Track-It 7.0 and UPS.
Involved with the creation of all IT procedures and policies and did a company-wide roll out about 2 years ago.
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