Professional Certification:
A+
MCSE
Professional Resume:
Troy Russell
264 S La Cienega Blvd. Suite 682
Beverly Hills, CA 90211
310-270-2288
(IT Solutions)
it.solutionsinc@live.com
Objective: To obtain a challenging position in Information Technology field and to continue to meet the demands of clients in an ever evolving field no matter the complexity of the task involved.
Summary:
Ÿ Work well in a high pressure environment.
Ÿ Well-organized and efficient.
Ÿ Trained in all areas of PC repair and diagnostics.
Ÿ Skilled with computer systems and software.
Ÿ Skilled at organizing complex projects, defining project priorities, and delegating tasks.
Ÿ Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Ÿ Proficient in the use of various software packages including Linux.
Ÿ Proficient in all facets of active directory and networking.
Ÿ Excellent communication, interpersonal and organizational skills.
Ÿ Able to work independently.
Ÿ Able to please customers under all circumstances.
Ÿ Ten years experience as a computer and network technician.
Experience:
IT Solutions Beverly Hills, CA
IT Consultant 2008 to Present
Ÿ Stayed abreast of advances in technology.
Ÿ Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Ÿ Managed backup, security and user help systems.
Ÿ Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
Ÿ Purchased necessary equipment.
Ÿ Reviewed project plans in order to plan and coordinate project activity.
Ÿ Restructured and improved networks and workflow of various clients .
Ÿ Directed daily operations of department, analyzed workflow, established priorities, developed standards and set deadlines.
Digital World USA Inc. New York, New York
Network and Computer Systems Administrator 2003 to 2009
Ÿ Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Ÿ Analyzed equipment performance records in order to determine the need for repair and replacement.
Ÿ Executed daily operations of client related problems and field operations.
Ÿ Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware.
Ÿ Coordinated with vendors and with company personnel in order to facilitate purchases.
Ÿ Maintained an inventory of parts for emergency repairs.
Ÿ Trained and managed 10 member team of field technicians and achieved significant improvements in their productivity.
Ÿ Researched new technology with management staff and implemented it and recommended its implementation.
Ÿ Maintained logs related to network functions, as well as maintenance and repair records.
Ÿ Conferred with network users about how to solve existing system problems.
Ÿ Diagnosed hardware and software problems, and replaced defective components.
Ÿ Performed data backups and disaster recovery operations.
Ÿ Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Ÿ Operated master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Ÿ Designed, configured, and tested computer hardware, networking software and operating system software.
Ÿ Performed routine network startup and shutdown procedures, and maintained control records.
Ÿ Recommended changes to improve systems and network configurations, and determined hardware and software requirements related to such changes.
Ÿ Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.
Ÿ Monitored network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future.
Ÿ Responded to written and telephone requests from clients.
Ÿ Trained people in computer system use.
Ÿ Analyzed and resolved network connection issues dealing with Checkpoint firewall software for uproar.com.
Ÿ PC Repair and Diagnostics.
Ÿ Designed and installed all hardware, software and cabling for Internet cafe located in Miramar Florida.
Ÿ Configured and implemented POS systems for various retail establishments.
Ÿ Setup security camera systems with remote capability for various home and business installations.
Ÿ Configure Cisco Switches and DSU equipment.
Cyberzone PC Inc Valley Stream, New York
PC Repair Technician 2001 to 2003
Ÿ Executed daily operations dealing with PC repair .
Ÿ Structured and maintained the PC repair department.
Ÿ Purchased necessary equipment.
Ÿ Developed and interpreted organizational goals, policies, and procedures.
Ÿ Trained in spyware and terminate stay resident program removal and detection techniques.
Ÿ Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
Ÿ Trained in system redundancy techniques such as hardware Raid Array and stripping technologies.
Alarza Lee Collins Jr Uniondale, New York
(Record Producer)
Consultant/System Designer 2000 to 2006
Ÿ Developed computer information resources, providing for audio recording and control, strategic computing, and disaster recovery.
Ÿ Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Ÿ Successfully served as sole IT consultant for Alarza Lee Collins Jr which was the musical genius behind MTV's Carmen: A Hip Hopera soundtrack..
Ÿ Was instrumental in recommending and implementing sequencing platform used at the recording facility.
Certifications:
2003
Comp TIA A+ Certified Technician
2004
MCSE/MCSA Certified Technician
References: Available upon request
Company Description:
IT Solutions is a dedicated technology solution provider dealing with all facets of computer technology.
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