Professional Certification:
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Professional Resume:
JOSETTE SALIBA OBJECTIVE To offer my positive, results-oriented leadership style to an organization that can use my experience in management as well as my superior customer service skills, excellent time management, and planning skills. EXPERIENCE 2006-2008 Downtown LA Motors Los Angeles, CA Executive Sales Administrator ? Audi, Porsche & VW ? Assure impeccable of all upkeeps for three fast paced dealerships. ? Interact directly with vendors, clients, dealerships senior managers and employees. ? Recruit and supervise receptionists and customer service representatives. ? Work independently without supervision and able to make prudent decisions while using my common sense to solve problems. ? Assist the General Sales Manager with all administrative duties, including business appointments and dealerships? events. ? Demonstrate exceptional communication skills on a daily basis. ? Maintain daily reports, ledgers, and computer records of dealerships operations. 2006-2007 Nordstrom Rack Costa Mesa, CA Client Services ? Client services representative at a very high volume store. ? Conducted cashier?s duties as well as organizing and assisting clients. ? Consistently praised by senior managers on client services and interpersonal skills. 2004-2006 4 Seasons Flowers Anaheim Hills, CA Owner/Operator ? Own high volume flower & gift shop ? responsible for all store operations. ? Hired, trained, and managed a work force of 6-10 employees. ? Used my common sense approach in solving uncommon problems. ? Conducted high volume internet sales through FTD ordering system. 2003-2004 Allstate Insurance Long Beach, CA Customer Service/Office Manager ? Performed work previously done by two people; saved the company money by reorganizing office procedures and the filing system for greater efficiency. ? Processed all office?s insurance claims, quotes and performed liaison with clients. ? Scheduled appointments for clients with insurance brokers and adjusters. ? Organized and managed all special projects. ? Highly praised for my decision-making skills and ability to develop ideas. 1995?2000 California Pizza Plus Buena Park, CA Owner/Operator ? Owned and operated high volume restaurant adjacent to Knott?s Berry Farm. ? Conducted cost control procedures, and prepared store financial statement. ? Forecasted and planned production levels for various events. ? Hired, trained, coached and supervised new and senior staff. ? Interacted directly with vendors, clients, and city inspectors. EDUCATION A.A., Business Administration. (In Progress) Cypress College, CA SKILLS ? Security and Law Enforcement Management - Certificate. ? Attended various professional management and sales seminars. ? General computer knowledge (MS Word, Word Perfect, and MS Windows)
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