Professional Certification:
Small Business Remote Computer Services and/or Basic Computer Training
Professional Resume:
(Ms) Jessie L. Thatcher
Dayton, OH45414
(937) 305-8787 Cell
cgillc@yahoo.com
Skill Sets
Proficient in: Office (Excel; Word; PowerPoint, etc.) Publisher 2000, Smart Draw, Access, ACT,
Experience includes: 14 Years Auto Dealership (Sales, Sales Management, F&I Project Management, Public Speaking, Trade Show Preparation and Presentation,), Preparing and Presenting Training, Public Relations, Community Relations, Marketing Research and Planning, Marketing Presentation
Other Training: NT Workstation, SQL 6.5, Internet; Relational Database; ISO Quality Internal and Lead Auditor
Automotive Specific: Reynolds & Reynolds ERA System, (Desking, RGS Suite, ODS F&I), Consultant Orientation & Readiness Education, HIT Training,
Experience
Reynolds & Reynolds May 2004-October 2007
I recently took early leave from Reynolds & Reynolds, located in Dayton, OH.
My last position required aspects of project management. The triple constraint methodology was a driving factor in managing the many tasks required in this position. In order to be successful I had to manage time and resources with an eye toward the budget constraints of my department. Additionally, I was required to align with other teams to fulfill dependencies for the success of the project. I have been was able to remain successful during turbulent times by focusing on priorities and managing the critical paths successfully. The last two positions with this company did not exist prior to my coming on board, consequently it was my responsibility to identify and execute all aspects of the tasks to achieve the desired results. I was able to accomplish these assignments successfully and quickly resulting in an improvement in results over the previous methodology.
I performed in a customer facing position acting as an interface between our customers and my team in order to gain their trust and cooperation with our company. My ability to utilize strong written and verbal communication skills in order to be influential sometimes helps to “re-sell” the value of our company’s products and my sales and customer service background was beneficial in helping to retain our customer base.
Special Projects:
- Process Flow Analysis for the Asbury Automotive Group
- Knowledge Expert Instructor at ReynoldsUniversity
- Remote trainer for specific products with our customers
- Developed and delivered training to other departments within the company
- Project consultant on new electronic documentation products
- Consultant to the technical development team on a new specialized product, identifying the critical information and paths that are required to reinstate a valid offering from Reynolds & Reynolds.
LA Weight Loss April 2003-April 2004
Center Manager Resigned to accept Position at R&R
Company Description:
IS THIS YOUR BUSINESS?
1. Your customer's information is in a shoe box on your desk.
2. You have outstanding accounts that have not paid their bills.
3. You don't have an efficient method to contact your customers for specials or follow up services.
4. You need someone to take your phone calls while you are out delivering services.
5. Do you need help with special events and projects.
IF THIS IS YOU AND YOUR BUSINESS...I CAN HELP YOU TODAY!!
1. I have a complete office in my home so I can work virtually without any additional expense to you for space, equipment, benefits.
2. We can work together on a contract basis, priced to fit your needs and budget.
3. Your customers can have a place to call without knowing it is not "YOUR OFFICE" and get good customer service.
4. Additionally, I have extensive marketing and sales background and can help you reach your potential customers.
CONTACT ME FOR SPECIAL QUOTES AND ADDITIONAL INFORMATION AND REFERE
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